Customer Service Executive – Trivandrum KL

Full-time @Tata Communications in Customer Service , in Network , in Operations , in Operations Manager , in Technology , in Telecom , in Telecommunications
  • Trivandrum, Kerala View on Map
  • Apply Before : April 28, 2024
  • Salary: ₹18,000.00 - ₹32,000.00 / Monthly
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Job Detail

  • Job ID 52568

Job Description

Opportunity to Join Tata Communications, currently hiring Customer Service Executive nearby Trivandrum Kerala for telecom network operations and maintenance department in rotational work shifts.

Refer below responsibility and qualifications to submit application at Tata Group.

 

Post: Customer Service Executive

Employment Type: FTE / Permanent

Department: Telecom Network Operations and Maintenance Job

Location : Trivandrum Kerala

Work Location: Thiruvananthapuram nearby faculty

Shift Timing: Night Shifts / Rotational Shifts

Role Purpose:  FTTx Network Designer

Knowledge / Skills : Communication Skills

 

Job Family Descriptor:

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Join Tata Group in Trivandrum Kerala.

 

Responsibilities at Tata job in Trivandrum:

  • Responsible to delivery 100% quality products to customers at all time from Trivandrum Kerala.
  • Responsible for designing and planning of FTTx/HFC network as per customer guideline,
  • Report on rejections and quality,
  • Communicate with stake holders on the rejections and corrective actions,
  • Responsible to create case studies for Tech Choice shift.
  • Ensure end to end tracking for Kerala state sites with clarifications required from end customer.
  • Minimise product rework or rejection and maintain zero rejection where possible
  • Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
  • Communicate with Trivandrum teams for any additional data / clarification required
  • Constantly monitor and report on progress of the project to all stakeholders from Trivandrum office
  • Creating and maintaining the structures necessary for GIS data storage;

 

Qualifications and Experience:

  • 1-5 years of experience in relevant field.
  • Should have good analytical / problem solving skills
  • Diploma / bachelor’s in engineering – Electronics or Electronics & Communications (Preferred)
  • Advanced working knowledge on MS-Office applications & Technical systems
  • Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
  • Candidate should be local or native from Trivandrum Kerala.
  • Understand design aspects for fiber rollout proven experience in people management & change management.
  • Strong GIS skills with two or more GIS packages
  • Excellent verbal / written communication skills
  • Good writing skills – for documentation, training, processes
  • Design optical fibre cable to commercial and residential premises, multi-dwelling units.

 

Job Segment: Network, Telecom job, Telecommunications jobs, Operations Manager, Technology, Operations, Customer Service Jobs in Trivandrum

 

Apply: To direct apply Tata Communication Careers visit official career page of Tata Communications

 

Tags: Tata Group Jobs nearby in Trivandrum, Tata Communication Careers in Trivandrum, Telecom Jobs hiring in Trivandrum, Customer Care Executive jobs in Trivandrum Kerala, Jobs nearby in Trivandrum Kerala, off campus drive in Trivandrum, Operations jobs nearby in Trivandrum Kerala, Career at Tata in Kerala.

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