Required Customer Service Executive – Tirupunithura KL

Full-time @Tata Communications in Customer Service , in Network , in Operations , in Operations Manager , in Technology , in Telecom , in Telecommunications
  • Tirupunithura, Kerala View on Map
  • Apply Before : March 16, 2023
  • Salary: ₹18,000.00 - ₹32,000.00 / Monthly
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Job Description

Opportunity to Join Tata Communications, currently hiring Customer Service Executive nearby Tirupunithura Kerala for telecom network operations and maintenance department in rotational work shifts.

Refer below responsibility and qualifications to submit application at Tata Group.

 

Post: Customer Service Executive

Employment Type: FTE / Permanent

Department: Telecom Network Operations and Maintenance Job

Location : Tirupunithura Kerala

Work Location: Thiruvananthapuram nearby faculty

Shift Timing: Night Shifts / Rotational Shifts

Role Purpose:  FTTx Network Designer

Knowledge / Skills : Communication Skills

 

Job Family Descriptor:

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Join Tata Group in Tirupunithura Kerala.

 

Responsibilities at Tata job in Tirupunithura:

  • Responsible to delivery 100% quality products to customers at all time from Tirupunithura Kerala.
  • Responsible for designing and planning of FTTx/HFC network as per customer guideline,
  • Report on rejections and quality,
  • Communicate with stake holders on the rejections and corrective actions,
  • Responsible to create case studies for Tech Choice shift.
  • Ensure end to end tracking for Kerala state sites with clarifications required from end customer.
  • Minimise product rework or rejection and maintain zero rejection where possible
  • Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
  • Communicate with Tirupunithura teams for any additional data / clarification required
  • Constantly monitor and report on progress of the project to all stakeholders from Tirupunithura office
  • Creating and maintaining the structures necessary for GIS data storage;

 

Qualifications and Experience:

  • 1-5 years of experience in relevant field.
  • Should have good analytical / problem solving skills
  • Diploma / bachelor’s in engineering – Electronics or Electronics & Communications (Preferred)
  • Advanced working knowledge on MS-Office applications & Technical systems
  • Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
  • Candidate should be local or native from Tirupunithura Kerala.
  • Understand design aspects for fiber rollout proven experience in people management & change management.
  • Strong GIS skills with two or more GIS packages
  • Excellent verbal / written communication skills
  • Good writing skills – for documentation, training, processes
  • Design optical fibre cable to commercial and residential premises, multi-dwelling units.

 

Job Segment: Network, Telecom job, Telecommunications jobs, Operations Manager, Technology, Operations, Customer Service Jobs in Tirupunithura

 

Apply: To direct apply Tata Communication Careers visit official career page of Tata Communications

 

Tags: Tata Group Jobs nearby in Tirupunithura, Tata Communication Careers in Tirupunithura, Telecom Jobs hiring in Tirupunithura, Customer Care Executive jobs in Tirupunithura Kerala, Jobs nearby in Tirupunithura Kerala, off campus drive in Tirupunithura, Operations jobs nearby in Tirupunithura Kerala, Career at Tata in Kerala.

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