Opportunity to Join Tata Communications, currently hiring Customer Service Executive nearby Kharagpur West Bengal for telecom network operations and maintenance department in rotational work shifts.
Refer below responsibility and qualifications to submit application at Tata Group.
Post: Customer Service Executive
Employment Type: FTE / Permanent
Department: Telecom Network Operations and Maintenance Job
Location : Kharagpur West Bengal
Work Location: Kolkata nearby faculty
Shift Timing: Night Shifts / Rotational Shifts
Role Purpose: FTTx Network Designer
Knowledge / Skills : Communication Skills
Job Family Descriptor:
Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Join Tata Group in Kharagpur West Bengal.
Responsibilities at Tata job in Kharagpur:
- Responsible to delivery 100% quality products to customers at all time from Kharagpur West Bengal.
- Responsible for designing and planning of FTTx/HFC network as per customer guideline,
- Report on rejections and quality,
- Communicate with stake holders on the rejections and corrective actions,
- Responsible to create case studies for Tech Choice shift.
- Ensure end to end tracking for West Bengal state sites with clarifications required from end customer.
- Minimise product rework or rejection and maintain zero rejection where possible
- Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
- Communicate with Kharagpur teams for any additional data / clarification required
- Constantly monitor and report on progress of the project to all stakeholders from Kharagpur office
- Creating and maintaining the structures necessary for GIS data storage;
Qualifications and Experience:
- 1-5 years of experience in relevant field.
- Should have good analytical / problem solving skills
- Diploma / bachelor’s in engineering – Electronics or Electronics & Communications (Preferred)
- Advanced working knowledge on MS-Office applications & Technical systems
- Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
- Candidate should be local or native from Kharagpur West Bengal.
- Understand design aspects for fiber rollout proven experience in people management & change management.
- Strong GIS skills with two or more GIS packages
- Excellent verbal / written communication skills
- Good writing skills – for documentation, training, processes
- Design optical fibre cable to commercial and residential premises, multi-dwelling units.
Job Segment: Network, Telecom job, Telecommunications jobs, Operations Manager, Technology, Operations, Customer Service Jobs in Kharagpur
Apply: To direct apply Tata Communication Careers visit official career page of Tata Communications
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